Return & Refund Policy – KitchenEase

At KitchenEase, we want you to have a smooth shopping experience. If something isn't right with your order, we're here to help with a simple and transparent return and refund process.

📅 Return Window

You can request a return or exchange within 5 days of delivery.

To be eligible:

  • The item must be unused and in its original condition.

  • It must be returned in its original packaging, with tags intact where applicable.

  • You must provide proof of purchase, such as an invoice or order ID.

🔄 Exchange & Replacement

We prioritize exchanges or replacements wherever possible.

If you receive:

  • The wrong product

  • A defective or damaged item

  • An incomplete order

We will arrange an exchange or replacement at no additional cost, subject to verification and availability.

💰 Refunds

Refunds may be issued when:

  • The product is out of stock and cannot be replaced.

  • An exchange is not possible due to logistical reasons.

  • A refund is approved under applicable circumstances.

Approved refunds will generally be processed within 5–7 business days, with the actual time depending on your payment provider.

🚚 Return Shipping

  • For damaged, defective, or incorrect items, KitchenEase will cover the return shipping costs.

  • For other reasons, such as a change of mind, return shipping costs may be borne by the customer, subject to applicable law.

📸 What We May Request

To process your request quickly, we may ask for:

  • Photos or videos showing the issue, where applicable.

  • Your order ID or invoice.

  • A brief explanation of the problem.

📞 Contact Us

For return, exchange, or refund requests, contact us:

  • Email: kitchenease67@gmail.com

  • Phone: 8961225956

  • Business Address: Garden Reach, Ramnagar lane, Metiabruz, Kolkata-700024

KitchenEase – Smart Choices for a Simpler Home.